Returns & Refunds Policy

At TrendyOnTee, we take pride in the quality and craftsmanship of every item we produce. Each order is made on demand, specifically for you. While we strive for perfection, we understand that issues can sometimes occur. Please read our return and refund policy carefully before placing your order.

Defective or Incorrect Items

If you receive a product that is defective, has a printing error, or differs from what you ordered, we will happily replace it at no additional cost.
To request a replacement, please email contact@trendyontee.com within 7 days of receiving your order. Include your order number, a clear description of the issue, and supporting photos.
Our customer support team will review your claim and, if approved, arrange for a replacement or provide further instructions.

Change of Mind or User Errors

Due to the custom nature of our products, we cannot accept returns or offer refunds for reasons such as wrong size, incorrect color, or design selection errors made by the customer. Please double-check your order details carefully before confirming your purchase.

Refund Process

Once your return (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days. Please note that shipping costs are non-refundable, and customers are responsible for the return shipping fees.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Recheck your bank account or credit card statement.

  2. Contact your card issuer, as processing times may vary.

  3. If the issue persists, contact us at contact@trendyontee.com for assistance.

Sale Items

Only regularly priced items are eligible for refunds. Items marked as final sale or discounted are non-refundable.

Exchanges

We only accept exchanges for items that are defective or damaged. To initiate an exchange, please contact contact@trendyontee.com with your order details and issue description. Once approved, we will provide the return address.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return. If the item wasn’t identified as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for the cost of returning items unless the error was on our part. For high-value returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.