Returns & Refunds Policy

At TrendyOnTee, we take pride in the quality and craftsmanship of every item we produce. Each order is made on demand, specifically for you. While we strive for perfection, we understand that issues can sometimes occur. Please read our return and refund policy carefully before placing your order.

Defective or Incorrect Items

If you receive a product that is defective, has a printing error, or differs from what you ordered, we will happily replace it at no additional cost.
To request a replacement, please email [email protected] within 30 days of receiving your order. Include your order number, a clear description of the issue, and supporting photos.
Our customer support team will review your claim and, if approved, arrange for a replacement or provide further instructions.

Change of Mind or User Errors

If you change your mind or made an error regarding the size, color, or design of your order, we accept return requests within 30 days of delivery. The item must be in new, unused condition. Please note that for change of mind or user errors, customers are fully responsible for the return shipping costs and must purchase/print their own shipping labels.

Refund Process

Once your return (if applicable) is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3–5 business days. Please note that shipping costs are non-refundable, and customers are responsible for the return shipping fees.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Recheck your bank account or credit card statement.

  2. Contact your card issuer, as processing times may vary.

  3. If the issue persists, contact us at [email protected] for assistance.

Sale Items

Both regularly priced items and sale items are eligible for refunds or replacements if they are defective, damaged, or incorrect.

Exchanges

We only accept exchanges for items that are defective or damaged. To initiate an exchange, please contact [email protected] with your order details and issue description.

If your return request is approved by our support team, please send the package back to our primary business office:

1001 S Main St Ste 600, Kalispell, MT 59901, United States.

Please note: Do not send any items back to our address without prior confirmation and a valid Return Merchandise Authorization (RMA) number from our support email. Packages sent without approval will not be processed or eligible for a refund.

Gifts

If the item was marked as a gift and shipped directly to you, you may receive store credit for the value of your return. If the item wasn’t identified as a gift, the refund will be issued to the original purchaser.

Return Shipping

Customers are responsible for the cost of returning items unless the error was on our part. For high-value returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

IMPORTANT NOTES:

  • Our return policy is valid for 30 days following the delivery of your order. After this time, your order is considered accepted, and we will not process refunds.
  • Please ensure you contact our Support Team before initiating a return. Failure to do so may result in unqualified refund requests or loss of items during the return process.
  • If the returned package is lost or damaged during return shipping, we cannot assume responsibility, and no refunds will be issued.